The Power Saver Rewards Program is a free program offered by PG&E that rewards participants for temporarily reducing energy use when the demand for electricity is high.
The Power Saver Rewards Program is administered by Olivine, Inc. on behalf of PG&E through ClimateResponse®. Learn more about Olivine at olivineinc.com.
ClimateResponse® also offers a web and mobile app for PG&E customers to track your energy use and bill credits, get helpful tips on how to save energy, and get notified about Power Saver Rewards events. Get the app on the App Store and Google Play or access the web version here.
Power Saver Rewards events may occur from 4 p.m. to 9 p.m on select hot summer days between May 1 and October 31 during critical times when the demand for electricity is high. Participating customers will be notified to reduce their energy use during events to keep the energy grid reliable for everyone. Participants can temporarily reduce their energy use by turning their thermostat to 78 degrees or higher (health permitting), turning off lights not in use and giving their appliances a break – every action matters. When everyone helps to reduce their electricity use, it reduces the overall strain on the grid during an emergency.
You can be notified of an upcoming Power Saver Rewards event the day before the event through email, text message, and/or push notifications on the mobile app. Events may occur from 4 p.m. to 9 p.m. between May 1 and October 31. You can sign up for text alerts here.
The Power Saver Rewards Program asks participating households to reduce energy use during the event period or move high energy use activities to another time.
Power Saver Rewards events are triggered when the California Independent System Operator issues a Flex Alert or an Energy Emergency Alert Watch. If a Flex Alert or an Energy Emergency Alert Watch is issued on short notice and does not allow for day before notification, then a Power Saver Rewards event will not be called for that day.
The number of Power Saver Rewards events depends on how many times the California Independent System Operator issues an Energy Emergency Alert Watch and/or Flex Alert. Events last for five hours between the hours of 4 p.m. and 9 p.m. and may be called on consecutive days. The annual limit for Power Saver Rewards events is 60 hours (or 12 events).
Power Saver Rewards events are triggered during grid emergencies when the demand for electricity is high. If grid emergencies do not take place, then no Power Saver Rewards events will be called. If there aren’t events, customers will not have the opportunity to earn a bill credit. Customers who continue to meet the program eligibility criteria will remain enrolled for next year’s program season and no action is necessary.
You will be compensated for any energy reduced during Power Saver Rewards events in the first months of the following calendar year. Only participants whose participating service agreement is active will receive a bill credit. You’ll also receive an end-of-season report that shows a summary of how much energy you saved during the Power Saver Rewards Program season.
The amount of energy you used during an event is compared against the amount of energy you used on recent, similar, non-event days during the same time period to determine the amount of energy you saved.
To calculate your expected energy usage, we identify the 10 previous weekdays (if the event is on a weekday) or the 5 previous weekend days or holidays (if the event is on a weekend or holiday). Within those days, we choose the 5 days with the highest energy usage for a weekday event or the 3 days with the highest energy usage for a weekend or holiday event. Only the days that did not experience an event or power outage are considered. We calculate your average energy usage for a weekday event or the weighted average for a weekend or holiday event. Lastly, an adjustment is made to allow for weather conditions based on your energy usage during the hours before and after the event compared to the same hours on the selected similar days.
The difference between your expected energy usage and your actual energy usage during the event is what you will be paid for, applied as a yearly credit to your bill.
To participate, you must meet all of the following criteria:
Be an electric service customer of PG&E or a customer of a Community Choice Aggregator (CCA) participating in the program (Sonoma Clean Power customers are not eligible)
Have a SmartMeter and PG&E is able to issue your bill using SmartMeter data
Not be enrolled in a conflicting PG&E or non-utility energy reducing, peak hour program (with the exception of SmartRate™). To learn more about your options, visit Demand Response Programs.
Some PG&E customers were automatically enrolled in 2022 and 2023 by order of the California Public Utilities Commission, decision D.21-12-015. They include:
California Alternate Rates for Energy (CARE) Program customers
Family Electric Rate Assistance (FERA) Program customers
Select customers signed up to receive PG&E Home Energy Reports
Solar customers that meet the eligibility criteria can enroll in the program and will be compensated for reducing energy use beyond typical usage during events. However, Power Saver Rewards does not compensate for export of solar energy to the grid.
To check if you are already enrolled in the Power Saver Rewards Program, you’ll need to provide specific account information so we can check your enrollment status. Click here to see if your home is already enrolled. If you are not already enrolled, you will have the option to enroll your home in the program.
If you meet the eligibility requirements but have not already been enrolled in the program, you can enroll through the web based enrollment application or through the ClimateResponse® app by Olivine.
You’ll need the following information to sign up:
The first and last name of the account holder
At least two of the following:
A phone number on file with PG&E
An email address on file with PG&E
Your PG&E account number
Your contact information to receive notifications about Power Saver Rewards events and any additional program communications
You can download the ClimateResponse® app by Olivine on your smartphone through the App Store or Google Play Store and create an account. Or, you can also access the web version of the ClimateResponse® app by Olivine here. Then watch your savings grow!
After you provide your information through one of the enrollment options, it will take up to one business day to process your enrollment. You will be notified by email once your enrollment has been processed.
You may update your contact information for Power Saver Rewards event notifications and program communications at any time by clicking here. You will be prompted to provide your PG&E account information for validation. Once successfully validated, click “Update Contact Information” to edit your contacts.
On the “Enter Your Contact Details” page, you may edit your contact information and then follow the prompts to save your changes. If you have multiple homes enrolled in the Power Saver Rewards Program, any changes to your contact information will be applied to all homes.
Yes, solar customers that meet the eligibility criteria can enroll in the program and will be compensated for reducing energy use beyond typical usage during events. However, Power Saver Rewards does not compensate for export of solar energy to the grid.
No, PG&E will not directly control or turn off any devices or appliances in your home in response to a Power Saver Rewards event. Participating in Power Saver Rewards events is completely voluntary and the actions you take in response to an event are up to you. You will always have control over your home’s electricity consumption.
The ClimateResponse® app by Olivine is available to all PG&E customers who are part of the Power Saver Rewards Program. The ClimateResponse® app by Olivine is available in mobile formats on the Apple or Google Play Stores. A web version is also available for customers without smartphones. Through the app, customers can enroll in the program, view home energy use patterns, get helpful tips on how to save energy, receive notifications about program events, track program earnings and get energy and environmental impact reports.
If you have created an account, met all of the eligibility criteria, and completed the enrollment process for the Power Saver Rewards Program on the ClimateResponse® app by Olivine, you are enrolled in the Power Saver Rewards Program. You will receive an email welcoming you to the program after your enrollment has been processed.
PG&E is a registered trademark of PG&E Corporation.
Olivine is a registered trademark of Olivine, Inc. and ClimateResponse® is a registered trademark of Olivine, Inc. The parties, PG&E and Olivine, are not responsible for any other content, names or marks in these program materials.