Power Saver Rewards events may occur anytime from 4 p.m. to 9 p.m. on select hot summer days from 4 p.m. to 9 p.m. between May 1 and October 31 during critical times when the demand for electricity is high. Participating customers will be notified to reduce their energy use during events to keep the energy grid reliable for everyone. Participants can temporarily reduce their energy use by turning their thermostat to 78 degrees or higher (health permitting), turning off lights not in use, and giving their appliances a break – every action matters. When everyone helps to reduce their electricity use, it reduces the overall strain on the grid during an emergency.
The number of Power Saver Rewards events depends on how many times the California Independent System Operator issues an Energy Emergency Alert Watch and/or Flex Alert. Events last for five hours between the hours of 4 p.m. and 9 p.m. and may be called on consecutive days. The annual limit for Power Saver Rewards events is 60 hours (or 12 events).
You will be compensated for any energy reduced during Power Saver Rewards events in the first months of the following calendar year. Only participants with an active service agreement will receive a bill credit. You’ll also receive an end of season report that shows a summary of how much energy you saved during the Power Saver Rewards Program season.
The amount of energy you used during an event is compared against the amount of energy you used on recent, similar, non-event days during the same time period to determine the amount of energy you saved.
To calculate your expected energy usage, we identify the 10 previous weekdays (if the event is on a weekday) or the 5 previous weekend days or holidays (if the event is on a weekend or holiday). Within those days, we choose the 5 days with the highest energy usage for a weekday event or the 3 days with the highest energy usage for a weekend or holiday event. Only the days that did not experience an event or power outage are considered. We calculate your average energy usage for a weekday event or the weighted average for a weekend or holiday event. Lastly, an adjustment is made to allow for weather conditions based on your energy usage during the hours before and after the event compared to the same hours on the selected similar days.
The difference between your expected energy usage and your actual energy usage during the event is what you will be paid for, applied as a yearly credit to your bill.
If you have been automatically enrolled in the Power Saver Rewards Program, you will receive an email or a letter in the mail welcoming you to the program.
To check if you are already enrolled in the Power Saver Rewards Program, you’ll need to provide specific account information so we can check your enrollment status. Click here to see if your home is already enrolled. If you are not already enrolled, you will have the option to enroll your home in the program.
After you provide your information through one of the enrollment options, it will take up to one business day to process your enrollment. You will be notified by email once your enrollment has been processed.
You may update your contact information for Power Saver Rewards event notifications and program communications at any time by clicking here. You will be prompted to provide your PG&E account information for validation and once successfully validated, you will see your enrolled home(s) in the program. Click “Next” to edit your contacts.
On the “Enter Your Contact Details” page, you may edit your contact information and then follow the prompts to save your changes. If you have multiple homes enrolled in the Power Saver Rewards Program, any changes to your contact information will be applied to all homes.
No, PG&E will not directly control or turn off any devices or appliances in your home in response to a Power Saver Rewards event. Participating in Power Saver Rewards events is completely voluntary and the actions you take in response to an event are up to you. You will always have control over your home’s electricity consumption.
PG&E is a registered trademark of PG&E Corporation. Olivine is a registered trademark of Olivine, Inc. and ClimateResponse™ is a trademark of Olivine, Inc. The parties, PG&E and Olivine, are not responsible for any other content, names or marks in these program materials.
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