Skip to content

Pacific Gas and Electric Company

ELRP A.6. Power Saver Rewards Residential Customers

Participation Terms and Conditions

(Last updated April 25, 2024)

Thank you for your participation in the Pacific Gas and Electric Company (“PG&E”) Emergency Load Reduction Program Pilot A.6 (“Pilot”), known as Power Saver Rewards, implemented by Olivine, Inc. (“Olivine”) via ClimateResponse™ on behalf of PG&E. On March 26, 2021, the California Public Utilities Commission (CPUC) issued Decision D. 21-03-056 which approved the Emergency Load Reduction Program (ELRP) pilot. The CPUC subsequently issued D. 21-12-015 making modifications to the ELRP which included a large-scale program for residential customers. In Decision D. 23-12-005, the CPUC made further modifications to the Pilot that included a change to the incentive value and ended auto-enrollment. Participation is legally bound by the Pilot’s participation terms and conditions (“Terms”).

  1. The Pilot. The Pilot includes Participants who have been automatically enrolled or elect to participate for the Demand Response (DR) season for Pilot event hours (“Event”) as defined below. PG&E will use each Pilot Participant’s SmartMeter data to measure performance across the Pilot Events.
  2. Participant Eligibility. PG&E shall determine in its sole discretion Participant’s eligibility which must include:
    1. Participant receives electric service on a residential rate
    2. Participant has an active service agreement with PG&E
    3. Participant has a PG&E SmartMeter
    4. Participant is not simultaneously enrolled in another supply-side demand response program offered by PG&E, third-party DR provider (DRP), Community Choice Aggregator (CCA), or in ELRP sub-groups A.4 or A.5
    5. Participant is not an electric customer of a Community Choice Aggregator who has opted out of being included in the Pilot
  3. Pilot Enrollment Period. The Pilot is authorized to operate in the years 2021-2025. A Participant’s enrollment will continue until Participant terminates (“Pilot Enrollment Period”) or eligibility changes result in Participant’s unenrollment.
  4. Pilot. Residential Customers Events. Pilot. Residential Customers Events will be triggered the day-ahead by CAISO Grid Alerts and Flex Alert days between May 1st and October 31st (DR Season) and the Event hours will be between 4:00 PM and 9:00 PM.
  5. Pilot Incentives. Participants who have participated in Events will receive an incentive at a minimum of yearly for Event participation. The incentive value has been set by the CPUC at $1 per kilowatt hour as based on the incremental load reduction during Event hours.
    1. Incremental load reduction is calculated as the difference between Participant’s expected energy usage (recent, similar, non-event days) and actual hourly usage summed across the event period. For events where usage increased, the incremental load reduction will be set to zero.
    2. Participant’s Adjusted Energy Baseline will be calculated using the 5-in-10 baseline approach with a 40% Same Day Adjustment for weekday events and a 3-in-5 baseline approach with a 40% Same Day Adjustment for events that occur on a weekend or holiday.
      1. 5-in-10 Similar Day Baseline are the five (5) days with the Highest Total Usage during event hours from the most recent ten (10) non-holiday weekdays in which Participant was not subject to an Event or a grid outage.
      2. 3-in-5 Similar Day Baseline are the three (3) days with the Highest Total Usage during event hours from the most recent five (5) weekend and holiday days in which Participant was not subject to an Event or a grid outage.
      3. Highest Total Usage is measured in kilowatt hours (kWh) and is the sum of kilowatt hours during the event period.
      4. The Participant’s Energy Baseline (EB) will be calculated for each Event Hour.
        1. The Energy Baseline for weekday Events is the hourly average of Participant’s energy usage on baseline days identified in subsection 5.ii.a.
        2. The Energy Baseline for weekend or holiday Events is an hourly weighted average of the energy usage on baseline days, identified in subsection 5.ii.b., described as follows:
          Weekend/Holiday Event Energy Baseline = (Load during Event hour on most recent baseline day x 0.5) + (Load during Event hour on second most recent baseline day x 0.3) + (Load during Event hour on third most recent baseline day x 0.2)
    3. Same Day Adjustment (SDA) is a ratio of (1) the average load or weighted average load of the first two hours of the four hours prior to the Event (Start Time – 4 hours to Start Time – 2 hours) and the average load of the two hours succeeding the two hours after the event (End Time + 2 to End Time + 4) to (2) the average load of the same hours from the baseline days identified in subsection 5.ii.a. (for weekday Events) or 5.ii.b. (for weekend/holiday Events). The SDA shall not be less than 0.6 or greater than 1.4. Given Events end at 9 PM, the post-event adjustment only includes 11 PM to 12 AM (End Time + 2 hours to End Time + 3 hours).
    4. The Adjusted Energy Baseline (AEB) is the Participant’s Energy Baseline multiplied by the Same Day Adjustment (e.g. AEB = EB x SDA).
    5. PG&E retains sole discretion for the calculation of the incremental load reduction.
    6. The Incentive will be paid as a bill credit likely in the first months of the following calendar year for Participants whose participating service agreement is active.
    7. If there is insufficient data that impacts PG&E’s ability to calculate incremental load reduction, the account may not receive an incentive or may be excluded from incremental load reduction calculations.
  6. Communications. Participant has the option to provide and maintain a valid email address or cellular phone number for Pilot communications, accepts responsibility for the receipt of these communications and any consequences of not receiving them. Participant may unsubscribe from communications by following instructions in event notifications or as directed on the website. It may take up to 10 days to take effect. Participant may authorize the use of email and/or cellular phone or download the Pilot app required to receive Pilot communications.
  7. Participant Information. Participant authorizes PG&E and Olivine to access and/or provide Participant’s personal identifiable information, energy usage data, utility account number, or information generated and arising from Participant’s participation during the Pilot Enrollment Period to carry out the Pilot’s purpose and as required to be disclosed pursuant to the CPUC’s request.
  8. Personal Non-Commercial Use. The Pilot is offered ONLY for personal, non-commercial premises.
  9. Costs. PG&E and Olivine are not responsible for providing any costs associated with equipment that might aid Participant in the Pilot, i.e. devices, internet access, or, if any, impact to Participant’s electric bills.
  10. No Warranty; Disclaimer. PG&E and Olivine expressly disclaim all warranties of any kind relating to the Pilot, whether express, implied or statutory (including, without limitation, any implied warranties for conditions or merchantability, fitness for a particular purpose, title, non-infringement or misappropriation of intellectual property rights).
  11. Limitation of Liability. To the fullest extent permitted by applicable law, under no circumstances shall Olivine or PG&E be liable for any indirect, incidental, special or consequential damages, arising in connection with the Pilot. If Participant is dissatisfied with the Pilot, any of these Terms, or believes Olivine or PG&E has breached these Terms in any way, Participant’s sole and exclusive remedy is to discontinue participation in the Pilot.
  12. Pilot Participation Termination.
    1. Termination By PG&E. PG&E has the sole discretion to terminate the Pilot, or Participant’s participation in the Pilot, at any time without cause by providing Participant written notice.
    2. A customer participating in ELRP A.6 is permitted, at any time, to enroll in a market-integrated DR program offered by the IOU, third-party DRP, or CCA, and ELRP sub-groups A.4 and A.5. After PG&E becomes aware that the Participant’s service account has been enrolled in a market-integrated DR program, PG&E will de-enroll the service account from ELRP A.6.
    3. Termination by Participant. Participant may terminate their enrollment in the Pilot at any time for any reason by going to the ELRP A6 website.
  13. General.
    1. Entire Agreement. These Terms are the entire agreement between PG&E, Olivine and Participant concerning the Pilot’s eligibility and participation requirements.
    2. No Assignment. These Terms may not be assigned by Participant without PG&E’s prior written consent.
    3. Severability and Waiver. If any provision herein is invalid or unenforceable, the remaining provisions will remain in full force and effect.
    4. Survival. Termination of the Participant’s enrollment in the Pilot will not affect the parties’ obligations and rights under these Terms which by their sense and context are intended to survive such termination.
    5. CPUC Jurisdiction. These Terms shall be subject to all legal and regulatory requirements applicable to ELRP (including, without limitation, any decisions, orders or rules of the CPUC).
    6. Amendments. These Terms may be changed by PG&E from time to time and any changes will be published in revisions to this document and/or posted to PG&E’s or Olivine’s website.
  14. Privacy Notice. By participating in the Program, Participant agrees that PG&E and its subcontractors can collect Participant’s personal information or data and that if they cannot collect the required information or data, Participant may not be eligible to participate in the Pilot. PG&E and its subcontractors will protect Participant’s personal information and usage data consistent with these Terms and each company’s then-current privacy policy.